Support Category: Course | Drop/Remove Specialist Notes: Users cannot drop self-assigned courses at this time. However, the user can Archive the co...

Support Category: LMS Navigation Specialist Notes: Standard Response: Please go to your 'Learning' tab > 'View Your Transcript...

Support Category: Course Launch | Relaunch Completed Course Specialist Notes: These steps will not provide an updated certificate. This is just to ...

Support Category: Course Completion Issue Specialist Notes: Standard Response: Please re-launch your course and navigate to the end via the men...

Support Category: Course Launch Issue Specialist Notes: Get their browser settings, then adjust based on the Master System Check. Standard...

Support Category: Course Launch Issue Specialist Notes: Get their browser settings, then adjust based on the Master System Check. Standard Re...

Support Category: Course Issue | Inactive Course Specialist Notes: Standard Response: I am sorry, but DOC administrators have advised that ...

Support Category: New Instance of Course Request Specialist Notes: If the user wishes to retake a course and receive an updated date of completio...

Support Category: Course Progress Issue | Navigation Specialist Notes: Some users have reported not being able to get back to the course after th...

Specialist Notes: Standard Response: Yes, as long as you are using Safari or Firefox as the browser to launch your course. Safari comes installe...